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Shipping Policy and Terms & Conditions


Because of frequent changes in Internet technology and applicable law we reserve the right to make changes to these Terms and Conditions at any time that technology and legal changes require. You should check these Terms and Conditions regularly for such changes. Aqua One trademarks and the property of Kong’s (Aust.) Pty Limited.


We and any other persons involved in the management of this website may make changes in the products and prices described, and to other content of this website, at any time without notice.

We make every effort to ensure that product descriptions on our website are accurate. However some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified.

All depictions contained on the website are for illustration purposes only. Actual products supplied may be of different size and or colour.


We deliver products Australia wide using Australia Post . Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders above 150$ are free shipping exept Heavy items like Glass aquariums, Furniture etc.Orders are dispatched within 1-3 business days and shipping times are estimated at between 2-7 business days depending on your location within Australia. Freighting is covered by insurance, however once signed for this insurance is void. Make sure all items are checked prior to signing for them. We selling Australia only. All Glass aquarium delivery contact store.

Orders can not be sent to Parcel Lockers.
Some items for example Frozen Foods cannot be sent.

Live fish and Live plants can not be sent.

Ask for delivery cost prior to puchase from Tasmania, NT and WA, may vary.


All warranty issues are handled by ourselves in Australia. Any item that is subject to a warranty claim will need to be returned to us by the customer (at their cost) in order for us to process a claim with the manufacturer. 


Please choose carefully. We do not  give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do

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